Sales Counter and Warehouse Assistant – Telford branch

MPH Merchant and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth.  To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

Salary £28,256 – £31,000 depending on experience, plus overtime, bonus and benefits

Pay & benefits:

• 30 days holiday (including bank holidays)
• Monthly performance bonus
• Contractual sick pay scheme
• Group pension scheme
• Free life insurance scheme
• Cycle to work scheme
• Uniform & PPE provided
• Employee Assistance Programme including:
  • Unlimited 24/7 Remote GP appointments
  • Unlimited Mental Health Support
  • Physiotherapy consultations
  • Medical Second Opinion
  • Financial and Legal Support
  • Wellbeing Content and Assessments
  • 1-2-1 Lifestyle Coaching sessions
  • Savings and Discounts
• Full training and coaching
• Extensive opportunities for career development

Hours:

• Basic 47.5 hours worked Monday to Friday 7.30am to 5.30pm
• Saturdays on a rota basis 8.00am to 12.30pm
• Stocktake weekend once a year

Main purpose of job:

• To ensure that the branch delivers excellent customer service by serving customers efficiently, politely and profitably, and managing stock.

Main requirements of job:

• Good customer service skills
• Knowledge of Plumbing, Heating & Bathroom products
• Sales skills
• Excellent communication skills
• Negotiation skills
• Self-motivated, ability to work as part of a team and on own initiative
• Driving licence

Main tasks of the job:

• Identifying customers’ requirements, advising on product use, selling the benefits, overcoming objections and making sales
• Proactively maximising margin
• Processing orders and sales on the computer system
• Taking and processing customer’s telephone orders, in the same way as for counter sales.
• Cold calling existing customers with suggested orders etc.
• Receiving of order from suppliers / unloading supplier deliveries
• Ordering stock within the company’s timescale criteria, raising purchase orders
• Receiving stock on to the computer system
• Relief driving duties to cover absence