Sales Counter and Warehouse Assistant – Telford branch
MPH Merchant and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth. To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.
Salary £28,256 – £31,000 depending on experience, plus overtime, bonus and benefits
Pay & benefits:
- 30 days holiday (including bank holidays)
- Monthly performance bonus
- Contractual sick pay scheme
- Group pension scheme
- Free life insurance scheme
- Cycle to work scheme
- Uniform & PPE provided
- Employee Assistance Programme including:
- Unlimited 24/7 Remote GP appointments
- Unlimited Mental Health Support
- Physiotherapy consultations
- Medical Second Opinion
- Financial and Legal Support
- Wellbeing Content and Assessments
- 1-2-1 Lifestyle Coaching sessions
- Savings and Discounts
- Full training and coaching
- Extensive opportunities for career development
Hours:
- Basic 47.5 hours worked Monday to Friday 7.30am to 5.30pm
- Saturdays on a rota basis 8.00am to 12.30pm
- Stocktake weekend once a year
Main purpose of job:
- To ensure that the branch delivers excellent customer service by serving customers efficiently, politely and profitably, and managing stock.
Main requirements of job:
- Good customer service skills
- Knowledge of Plumbing, Heating & Bathroom products
- Sales skills
- Excellent communication skills
- Negotiation skills
- Self-motivated, ability to work as part of a team and on own initiative
- Driving licence
Main tasks of the job:
- Identifying customers’ requirements, advising on product use, selling the benefits, overcoming objections and making sales
- Proactively maximising margin
- Processing orders and sales on the computer system
- Taking and processing customer’s telephone orders, in the same way as for counter sales.
- Cold calling existing customers with suggested orders etc.
- Receiving of order from suppliers / unloading supplier deliveries
- Ordering stock within the company’s timescale criteria, raising purchase orders
- Receiving stock on to the computer system
- Relief driving duties to cover absence