Sales Counter and Warehouse Assistant – Poole branch

MPH Merchant and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth.  To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

Salary from £28,500 depending on experience, plus overtime, bonus and benefits

Pay & benefits:

• 30 days holiday (including bank holidays)
• Monthly performance bonus
• Contractual sick pay scheme
• Group pension scheme
• Free life insurance scheme
• Cycle to work scheme
• Uniform & PPE provided
• Employee Assistance Programme including:
  • Unlimited 24/7 Remote GP appointments
  • Unlimited Mental Health Support
  • Physiotherapy consultations
  • Medical Second Opinion
  • Financial and Legal Support
  • Wellbeing Content and Assessments
  • 1-2-1 Lifestyle Coaching sessions
  • Savings and Discounts
• Full training and coaching
• Extensive opportunities for career development

Hours:

• Basic 45 hours worked Monday to Friday 7.30am to 5.00pm
• Saturdays on a rota basis 8.00am to 12.00noon
• Stocktake weekend once a year

Main purpose of job:

• To ensure that the branch delivers excellent customer service by serving customers efficiently, politely and profitably, and managing stock.

Main requirements of job:

• Good customer service skills
• Knowledge of Plumbing, Heating & Bathroom products
• Sales skills
• Excellent communication skills
• Negotiation skills
• Self-motivated, ability to work as part of a team and on own initiative
• Driving licence

Main tasks of the job:

• Identifying customers’ requirements, advising on product use, selling the benefits, overcoming objections and making sales
• Proactively maximising margin
• Processing orders and sales on the computer system
• Taking and processing customer’s telephone orders, in the same way as for counter sales.
• Cold calling existing customers with suggested orders etc.
• Receiving of order from suppliers / unloading supplier deliveries
• Ordering stock within the company’s timescale criteria, raising purchase orders
• Receiving stock on to the computer system
• Relief driving duties to cover absence